AH
Anita H
1 reviews | Active since Aug 2024
04 Feb 2025, 10:31
*****ulent charges
Twice in a year I had *****ulent charges debited to my account.
Had the inconvenience of new cards, missed subscriptions and waiting to get my funds back.
Many emails had to be sent due to incorrect refund.
To date no feedback as to how this happened twice.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
04 Feb 2025, 11:33Dear Anita,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Feb 2025, 11:33
Official
Dear Anita,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
10 Feb 2025, 11:40Dear Anita H,
We would like to thank you for giving us the opportunity to address your matter.
Our Prestige team has responded to you and are busy finalizing the matter. We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Our Prestige team has responded to you and are busy finalizing the matter. We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Feb 2025, 11:40
Official
Dear Anita H,
We would like to thank you for giving us the opportunity to address your matter.
Our Prestige team has responded to you and are busy finalizing the matter. We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Our Prestige team has responded to you and are busy finalizing the matter. We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
AH
Anita H's updateReviewer Update
12 Feb 2025, 17:11I requested a response as to the read this happened twice in 1 year on the 1st January 2025.
Today I was advised that an email has been sent to me but said email is not in my inbox.
Today I was advised that an email has been sent to me but said email is not in my inbox.
AH
Anita H's update12 Feb 2025, 17:11
Reviewer Update
I requested a response as to the read this happened twice in 1 year on the 1st January 2025.
Today I was advised that an email has been sent to me but said email is not in my inbox.
Today I was advised that an email has been sent to me but said email is not in my inbox.
Standard Bank's replyOfficial
13 Feb 2025, 07:07Dear Anita
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2025, 07:07
Official
Dear Anita
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
AH
Anita H's updateReviewer Update
20 Feb 2025, 12:12Standard Bank called me to state that my case is ongoing since June 2024, and that Netflix could have been hacked and my card details ******.
My thoughts after this call is that all Standard Bank clients who subscribe to Netflix have been compromised.
My thoughts after this call is that all Standard Bank clients who subscribe to Netflix have been compromised.
AH
Anita H's update20 Feb 2025, 12:12
Reviewer Update
Standard Bank called me to state that my case is ongoing since June 2024, and that Netflix could have been hacked and my card details ******.
My thoughts after this call is that all Standard Bank clients who subscribe to Netflix have been compromised.
My thoughts after this call is that all Standard Bank clients who subscribe to Netflix have been compromised.
Standard Bank's replyOfficial
20 Feb 2025, 15:17Dear Anita,
Our team have confirmed that feedback has been provided via email.
Kindly confirm receipt.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team have confirmed that feedback has been provided via email.
Kindly confirm receipt.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2025, 15:17
Official
Dear Anita,
Our team have confirmed that feedback has been provided via email.
Kindly confirm receipt.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team have confirmed that feedback has been provided via email.
Kindly confirm receipt.
Kindest regards,
Standard Bank Hello Peter Team
***