LM
Lebohang M
1 reviews | Active since Sept 2023
28 Jan 2025, 16:43
*****ulent cash finance charge on the credit card
I have been charged a cash finance charge on my credit card, but I don't understand why. I only have a few prepaid purchases, which I am charged for at the time of purchase, and two in-store purchases. These are the only transactions on my account. I have never made a withdrawal or transfer, yet I'm being charged for something I know nothing about. I spent a lot of airtime trying to call and inquire about this charge, but to no avail
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Jan 2025, 16:47Good day Lebohang,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jan 2025, 16:47
Official
Good day Lebohang,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
LM
Lebohang M's updateReviewer Update
28 Jan 2025, 18:53This is a generalized reply and a poor attempt to address my concern.
I DO NOT HAVE CASH TRANSACTIONS ON MY ACCOUNT. I have two prepaid purchases on 10th and 15th January 2025, for which I was charged the prepaid fees. Additionally, I only have two POS (swiping) transactions made on 09 January 2025. These are the only activities on my credit card. So, which one of these transactions warrants the cash finance charge that has been app**** to my account?
According to your 2024 pricing guide and the generalized reply you sent, there are no credit card charges related to POS purchases. I have also checked my credit card contract, and there is no mention of such fees. So, why was I charged the cash finance charge?
LM
Lebohang M's update28 Jan 2025, 18:53
Reviewer Update
This is a generalized reply and a poor attempt to address my concern.
I DO NOT HAVE CASH TRANSACTIONS ON MY ACCOUNT. I have two prepaid purchases on 10th and 15th January 2025, for which I was charged the prepaid fees. Additionally, I only have two POS (swiping) transactions made on 09 January 2025. These are the only activities on my credit card. So, which one of these transactions warrants the cash finance charge that has been app**** to my account?
According to your 2024 pricing guide and the generalized reply you sent, there are no credit card charges related to POS purchases. I have also checked my credit card contract, and there is no mention of such fees. So, why was I charged the cash finance charge?
LM
Lebohang M's updateReviewer Update
29 Jan 2025, 08:52When can I expect feedback? I would like to escalate this matter and file a formal theft complaint.
LM
Lebohang M's update29 Jan 2025, 08:52
Reviewer Update
When can I expect feedback? I would like to escalate this matter and file a formal theft complaint.