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KJ
KIT J

1 reviews | Active since Mar 2022

20 Sept 2024, 13:14

*****ulent cases in my account every month..

I have been banking with this bank for years and years, for the past 8months every 2nd month *****ulent activities in my account. this time they have cleaned my account took every cent. I have been calling, emailing event went inside the bank. standard bank what is going??? So many ***** history in my account and every time is false promises that this is fixed. This is hurtful and disappointing

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Replies (6)
Standard Bank
Standard Bank's reply20 Sept 2024, 13:29
Official
Dear Zimkhitha

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply21 Sept 2024, 10:17
Official
Dear Innocentia 

Thank you for taking our call.

Our team has escalated this matter to our team.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team 
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KJ
KIT J's update22 Oct 2024, 18:59
Reviewer Update
Email received thank you however I am NOT happy at all with the outcome. Having to run around making calls, branch visit, police stations etc… image.png 141.43 KBI fail to understand as I’m banking with Standard Bank this is the kind of response for a *****ulent case.. agents will call for a *****ulent activity in my account funds for e.g R10 uber but not large amounts, I also do not understand why I am not getting any notifications after going to the branch to request this to be updated on my app/sms.
Standard Bank this is a scar that will take so much time for me to heal from as I am not employed and those were my saving!!!!
Standard Bank
Standard Bank's reply23 Oct 2024, 07:11
Official
Dear Natasha

Thank you for the feedback.

Please note that we will follow up with our team regarding the SMS notifications.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team 
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KJ
KIT J's update23 Oct 2024, 07:49
Reviewer Update
Good Morning

Please note sms notification is not the major issue here, agent needs to call me and give more accurate reason why/how was my money taken out of my account while i am home and how is standard back going to refund me, i can not keep my money in the bank and next thing the bank cant help me to locate or even refund me?? this is not he first incident please check my account/ records, other monies you did pay because now because its a large amount you are telling me you cant nooo this is not okay i am not working and now all my savings down the drain.

Please do not focus more on the SMS that is the last thing you should be focusing on this is breaking my heart really...

I AM NOT HAPPY!!!!
Standard Bank
Standard Bank's reply23 Oct 2024, 09:27
Official
Dear Natasha

We will refer this matter to our team and we will be in touch.

Thank you 

Kindest regards
Standard Bank Hello Peter Team 
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