*****ulent amounts added to my home loan

Item: Standard Bank
Rating: 1
Author: Lundi L

Literally the worst service. I have been charged a different fee from what I signed for in my home loan agreement. I have made several calls no one knows why. This is *****. Now I’m told that the initiation fee was not added which is a lie because it’s stipulated in the agreement I sign. This is *****

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

29 Dec 2023, 12:25

Dear Lundi

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply29 Dec 2023, 12:25

Official

Standard Bank's replyOfficial

29 Dec 2023, 16:35

Dear Lundi

Thank you for taking our call.

As requested we have sent you the email address for our Admin team.

Have a great weekend further.

Thank you

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply29 Dec 2023, 16:35

Official

Dear Lundi

Thank you for taking our call.

As requested we have sent you the email address for our Admin team.

Have a great weekend further.

Thank you

Kindest regards
Standard Bank Hello Peter Team
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