FP
Firdaus P
1 reviews | Active since Jul 2016
18 May 2025, 23:48
*****ulent activity on account
Last week Saturday, 10th May 2025 my bank account was compromised. Transactions went off from my account on Uber Eats. I called in and they blocked my account. Up to this very day I haven't heard back from Standard Bank. I don't understand how this happened because what happened to the authentication part on Standard Bank side? When I buy food I ALWAYS have to authenticate transactions. I am so tired of this. I don't even think they would take accountability and pay back my money. I'm going to change banks because my money isn't safe with Standard Bank.
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Standard Bank's replyOfficial
19 May 2025, 07:05Dear Firdaus,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2025, 07:05
Official
Dear Firdaus,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***