VM
Vuyiseka M

1 reviews | Active since Jan 2016

22 Aug 2024, 10:13

*****ulent activities on my funeral cover with Standard Bank

I added my sibling to an existing funeral cover I have with Standard Bank yesterday(21 August 2024) and this is when I learnt that there is a spouse and 2 children who are not mine that are added to my funeral cover without my consent and I am unmarried and never been. Also, my premium goes up every year and I was informed that my cover remains the same amount, even though the premium goes up, is this even ethical???I spoke to Standard Bank employee yesterday by the name of Mangane who took down my contact details and said that the division will make contact with me yesterday still and they never did up to now. I would definitely not recommend their services.

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Replies (2)
Standard Bank
Standard Bank's reply22 Aug 2024, 10:23
Official
Hi Vuyiseka

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply10 Sept 2024, 09:28
Official
Hi Vuyiseka

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
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