NM
Nelisa M
1 reviews | Active since Nov 2023
16 Feb 2025, 07:31
*****ulent activities happening
I am convinced there is someone inside standard bank deducting money from our accounts for uber eats ,I saw this and got alarmed only to speak to a very non chalant Lauren on the phone she did not give me the time and day.I can safely say this is definitely my last month getting my salary with this bank .This kind of service is pathetic to say the least.Ive never even made use of uber eats infact i dont have uber eats where i stay but i have 9 unber eats transactions this is defnaieu giving there is a syndicate inside this bank
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
16 Feb 2025, 07:33Dear Nelisa,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Feb 2025, 07:33
Official
Dear Nelisa,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
NM
Nelisa M's updateReviewer Update
20 Feb 2025, 19:21Kindly note that I have not recieved any feedback from standardbank,my app has no functionility cant even see my balances this is defnaitley making me uneasy.Im getting paid on the 25th will i even be able to pay my bills
NM
Nelisa M's update20 Feb 2025, 19:21
Reviewer Update
Kindly note that I have not recieved any feedback from standardbank,my app has no functionility cant even see my balances this is defnaitley making me uneasy.Im getting paid on the 25th will i even be able to pay my bills
NM
Nelisa M's updateReviewer Update
23 Feb 2025, 06:11Still no update regarding my account,this is not the explanation I got when i reported this.Had i known I would have just not even repoorted this and move my salary elsewhere without any hussles becauae that was the plan anyway.Ive never dealt with a bank with no sense of urgency like Standard bank this is pathetic
NM
Nelisa M's update23 Feb 2025, 06:11
Reviewer Update
Still no update regarding my account,this is not the explanation I got when i reported this.Had i known I would have just not even repoorted this and move my salary elsewhere without any hussles becauae that was the plan anyway.Ive never dealt with a bank with no sense of urgency like Standard bank this is pathetic
Standard Bank's replyOfficial
23 Feb 2025, 08:32The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2025, 08:32
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
NM
Nelisa M's updateReviewer Update
23 Feb 2025, 12:44Timeously???My app is not functioning .How am i going to go about my life on the 25th?? And you give me a generic reply like I am a mad or iliterate person.Please dont patronise me.I want my app working tomorow if that means stop this so called investigation so be it .Honestly i dont care anymore
NM
Nelisa M's update23 Feb 2025, 12:44
Reviewer Update
Timeously???My app is not functioning .How am i going to go about my life on the 25th?? And you give me a generic reply like I am a mad or iliterate person.Please dont patronise me.I want my app working tomorow if that means stop this so called investigation so be it .Honestly i dont care anymore
NM
Nelisa M's updateReviewer Update
23 Feb 2025, 12:49What happened to the 3-4 working days tur around time??its nice to make empty promises as if the time will not arrive.This must be resolved asap i will bot be inconvinienced any furthure by STANDARD BANK.BY 10 am tomorrow should i not get postive feedback I am escalating this .As i have said if you need to stop the stupid investigation stop it because it doesnt matter anymore I am no longer going to make use of your services
NM
Nelisa M's update23 Feb 2025, 12:49
Reviewer Update
What happened to the 3-4 working days tur around time??its nice to make empty promises as if the time will not arrive.This must be resolved asap i will bot be inconvinienced any furthure by STANDARD BANK.BY 10 am tomorrow should i not get postive feedback I am escalating this .As i have said if you need to stop the stupid investigation stop it because it doesnt matter anymore I am no longer going to make use of your services
Standard Bank's replyOfficial
23 Feb 2025, 16:41Our sincere apologies for the frustration caused.
We want to make sure that your issue is taken care of right away.
We have notified our team, and we will revert with feedback as soon as possible.
Kindest regards,
Standard Bank Hello Peter Team
***
We want to make sure that your issue is taken care of right away.
We have notified our team, and we will revert with feedback as soon as possible.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2025, 16:41
Official
Our sincere apologies for the frustration caused.
We want to make sure that your issue is taken care of right away.
We have notified our team, and we will revert with feedback as soon as possible.
Kindest regards,
Standard Bank Hello Peter Team
***
We want to make sure that your issue is taken care of right away.
We have notified our team, and we will revert with feedback as soon as possible.
Kindest regards,
Standard Bank Hello Peter Team
***
NM
Nelisa M's updateReviewer Update
24 Feb 2025, 06:50My biggest nightmare has come true,Im paid i cant access jack.Im begging you guys to just stop this blady investigation so that i can move my and close this account.I have people that depend on me .What must happen with them???must they go hungry.I want this sorted out before 10am or I will really go mad as I am already livid.This might be just a another case to you.To me its not its my livelyhood
NM
Nelisa M's update24 Feb 2025, 06:50
Reviewer Update
My biggest nightmare has come true,Im paid i cant access jack.Im begging you guys to just stop this blady investigation so that i can move my and close this account.I have people that depend on me .What must happen with them???must they go hungry.I want this sorted out before 10am or I will really go mad as I am already livid.This might be just a another case to you.To me its not its my livelyhood
NM
Nelisa M's updateReviewer Update
24 Feb 2025, 06:51When i asked about this ,you guys said only the card would be blocked otherwise I would still be able to do everyhing ,what the **** is this?????
NM
Nelisa M's update24 Feb 2025, 06:51
Reviewer Update
When i asked about this ,you guys said only the card would be blocked otherwise I would still be able to do everyhing ,what the **** is this?????