SH
Sanele H
1 reviews | Active since Feb 2025
04 Feb 2025, 08:21
*****ulent accounts
On the 11th of January 2024 I opened a case of impersonating at Standard bank. The person that was impersonating me took a R200 000.00 loan and was able to open a credit card worth of R150 000.00 *****ulent. I opened a case and submitted all the required documents so the accounts can be closed. The credit card was closed and I was told via email that the matter has been resolved and both accounts have been closed after the investigation results concluded it was *****. However forward to 2025 the R200 000.00 loan account still show active and it has discredited my credit score and blocked me in various ways. It been over 12months since I have submitted all relevant documents
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Replies (3)
Standard Bank's replyOfficial
04 Feb 2025, 08:33Dear Sanele H,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply04 Feb 2025, 08:33
Official
Dear Sanele H,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's replyOfficial
07 Feb 2025, 17:09Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply07 Feb 2025, 17:09
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
10 Feb 2025, 11:52Dear Sanele H,
We would like to thank you for giving us the opportunity to address your matter. We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter. We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Feb 2025, 11:52
Official
Dear Sanele H,
We would like to thank you for giving us the opportunity to address your matter. We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter. We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***