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annelie K
1 reviews | Active since Oct 2025
28 Oct 2025, 16:01
*****ulant transaction on account Standard bank refuse to listen en reimburse the *****ulant transaction !
Very poor service from Standard Bank ***** devision !
Online transaction was done on our Business Account Without any approval , Card was in our wallet - Card was not ****** Card was not cloned Without ANY DETAILS COMPROMISE : No Card Name No Card Number No Expiry date No CCV number No OTP for the purchace amount was approved
Without All of this - Online transacrion was done and went of feom our account !!!
Its been almost 4 weeks - No refund - They want to give as min amount on our actual LOSS !!! We were breached by the bank - And we have to fight to get our own money back witxh was not approved by us for the amount that was taken out without our knowledge !!!
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Standard Bank's replyOfficial
28 Oct 2025, 16:25Dear Annelie
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Oct 2025, 16:25
Official
Dear Annelie
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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