*****ULANT ROBBING AND BILLING BY STANDARD BANK!

THIS IS CRITICAL INFORMATION FOR FUTURE INVESTORS, CONSIDER JOINING STANDARD BANK!

ON 30 SEPTEMBER 2024 I REQUESTED STANDARD BANK TO PROVIDE ME WITH A LETTER, CONFIRMING MY BANKING DETAILS. THE BANK IMMEDITELY BILLED ME WTH R15.00 FOR AN EMAIL FOR THIS SERVICE. SINCE I HAVE NOT RECEIVED ANY EMAIL FROM STANDARD BANK IN THIS REGARD AFTER THREE (3) DAYS, I STARTED TO INVESTIGATE THE ISSUE ON 03 October 2024 WITH THE BANK. AFTER I HAD TO SPEND 95 minutes on my phone to try and OBTAIN THIS LETTER, BEING TRANSFERRED FROM ONE PERSON TO ANOTHER WHO COULD NOT ASSIST ME, AND HOPELESLY FRUSTRATED, I REQUESTED TO SPEAK TO A MANAGER. THE MANAGER CALLED ME AND HE SENT ME A DOCUMENT WHICH I COULD NOT OPEN. THE DOCUMENT WAS ENCRYPTED IN WINDOWS 7 OR AN OLDER FORMAT WHICH IS OUTDATED. IT IS SHOCKING TO LEARN that A BANK, WHERE MY MONEY IS INVESTED, DO NOT STAY WITH UPDATED TECHNOLOGY ANYMORE? AFTER 4 HOURS THE BANK CALLED ME AND CONFIRMED THEY COULD NOT OPEN THE DOCUMENT EITHER AND CONFIRMED THE BANK CHARGES WERE REVERSED. NOT EVEN OFFERING TO REFUND ME FOR MY TELEPHONE EXPENSES TO POINT OUT THEIR POOR MANAGEMENT! I CONSIDER IT A FINANCIAL RISK DEALING WITH SUCH A POORLY MANAGED WORLD CLASS FINANCIAL INSTITUTION IN SOUTH AFRICA!