UGH

Trying to get anything done through Standard Bank is a pain. They are so far behind when it comes to customer service. Nowadays most things (and this is the case with the other banks) can be done online. But with Standard Bank, if you have a query even slightly out of the ordinary, you cannot get prompt assistance, if you don't go and stand in a qeue at the bank. I've now emailed every Tom **** and Harry. My email was sent from pillar to post. From this person to that person. It appears that the people working for Standard Bank don't even know who needs to do what. And I have the simplest request. All I want to do is change the Debit Order date of my 2 Fixed term loans. Because for some reason STD Bank schedules them for the 22nd of each month and I only get paid on the 26th... See simple.... But it's been 3 months and still the latest response was - Sorry we cannot assist??? WHAT????