Udon't Count Card by Below Standard Bank

I stupidly pay for the privilege of having a ucount benefit card. Mine expired months ago. Yesterday had time and drove to large branch in Fourways Crossing. Fighting a loadshedding traffic jam to get there. The "customer service" person at the front desk told me they don't have any. And no she didn't know if they were expecting any. I asked her to phone ucount. A bored sounding voice answered and said they post (post in this day and age) the cards or courier at a fat fee of R100. Called their customer care line again today. spoke to Suzanne Barnes who was patient with highly irritated me. She echoed what yesterday's person had told me. We pay bank fees and hate to approach the Bank knowing how unhelpful and ineffectual their service will be. Fourways Crossing branch is housed in a glamorous mausoleum. But empty of people, staff and customers. And the one available person could not assist me at all. Probably because someone at the branch hadn't bothered to do their job and order some cards, in case their customer might need one. The level of apathy and arrogance one experiences when dealing with this bank is astounding. My frustration and irritation had no effect. Who cares? was the overall impression left by both interactions. Suzanne this pm suggested I go to another branch!!! Really? Put myself through another similar ordeal? No Thanks!