WH
Will H

1 reviews | Active since Dec 2011

01 Nov 2019, 13:36

Ucounts should be renamed to Udontcount

So how is this for logic. Ucounts sent me an email a few months ago saying that their service fee was not received via the debit order system. Had a look at my account during the past year and noticed, that no matter the balance, Standard Bank would take their bank charges and account charges everytime. This is not my main account so I don't pay close attention to it. However when the Ucounts service fee runs and just 1 cent is short it will return that debit. Now Ucounts has sent me an email stating that my account has been deregistered and my points I had has expired. Clearly they (Ucounts aka Standard Bank) have double standards when it comes to debits. So here is my ultimatum, this nonsense gets reversed within one week or I move the following accounts to FNB. Mine, Wife's, Business x6, staff x34 and whoever else I can influence.

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Replies (1)
Standard Bank
Standard Bank's reply02 Nov 2019, 07:24
Official
 
Hello Will
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 ********** 
********** (fax)