NM
Natassha M

1 reviews | Active since Mar 2010

20 Aug 2017, 15:16

UCounts **** or legit?

I received my Ucounts statement in February 2016 and I needed 1 point to move from tier 3 to 4. My statements for March to November 2016, until March 2017 I suddenly went from needing 1 point to tier 4 to 51 points to tier 4. In May 2017, I needed 101 points more to tier 4 and now in July 2017 I need 1 point to move to tier 4. How is it possible to use your card and from February 2016 needing 1 point to May 2017 needing 101 points to reach tier 4. This is a ****, s far as I am concerned. What a ******* Standard Bank!

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Replies (2)
Standard Bank
Standard Bank's reply21 Aug 2017, 09:49
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply22 Aug 2017, 13:48
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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