1 reviews | Active since May 2013
Ucounts program a *****
<p>Since the inception of my ucounts account I have endless problems</p> <p>Recently I opened a fixed term account - Aug 2016</p> <p>My tiering was suppose to go from 3 to 4</p> <p>90 days later I am still in tier 3</p> <p>Spoke to my private banker and the supersivor at Ucounts and none can help me</p>
Good day Mohamed
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Mohamed
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Good day Mohamed
We have informed your Private banker, Zanele, that since your yesterday that since your Fixed deposit only opened on 30th August, the tier for this product will only update the end of October, as the rule states that the member has to keep an average monthly balance across all products.
Please refer back to us directly should you have any further concerns.
Kind regards
Penelope Rabe
Good day Mohamed
Thank you for allowing us to look into this matter for you, and I would also like to apologise for service breakdown in this regard.
Good day Mohamed
We have informed your Private banker, Zanele, that since your yesterday that since your Fixed deposit only opened on 30th August, the tier for this product will only update the end of October, as the rule states that the member has to keep an average monthly balance across all products.
Please refer back to us directly should you have any further concerns.
Kind regards
Penelope Rabe
Good day Mohamed
Thank you for allowing us to look into this matter for you, and I would also like to apologise for service breakdown in this regard.
August 2016 - Tier 3
30 Aug 2016 opened fixed term account
30 September - account has a fixed balance for 30 days
30 September - tier should changed to 4
25 October - still in tier 3 - WHY ????
MORE THAN 30 DAYS
NO WHERE ON THE WEBSITE DOES IT STATE THAT YOUR TIERING WILL CHANGED AFTER 60 DAYS
will the manager of ucount please call me and explain this *****
August 2016 - Tier 3
30 Aug 2016 opened fixed term account
30 September - account has a fixed balance for 30 days
30 September - tier should changed to 4
25 October - still in tier 3 - WHY ????
MORE THAN 30 DAYS
NO WHERE ON THE WEBSITE DOES IT STATE THAT YOUR TIERING WILL CHANGED AFTER 60 DAYS
will the manager of ucount please call me and explain this *****