Ucounts points

<p>Good Day</p> <p>I have linked ucounts to my debit card last year May and was under the impression that I am receiving my points. I have checked my account points and is on 0. I have emailed on the 22.05.2017 and received calls weekly from Lucinda with the same feedback that the matter is being looked at. after the first month I would assume that the matter would be resolved. I then send another email to be told that it has been re-escalated. I am not getting points and has no idea as to why. I do not know why its taking them so long to get the issue resolved. Tomorrow it would be 2 months since this matter has been escalated. This is the first time i use any kind of social platform to complain. SO yes I am very upset as they debit me every month and I am not reaping the benefits.</p> <p> </p> <p>Very upset client and awaiting feedback</p>