1 reviews | Active since Aug 2011
UCOUNTS not given to me
I have been using Ucounts for a few years. Getting rewards when I fill up with fuel at Caltex. I have accumulated and spent the point.A few months ago I queried how many point I have. and was told that I have none. It was discovered that I have not been allocated any points since December 2015. I have been using Caltex religiously assuming that I am accumulating points. I first queried this on 12 June 2017 and have queried this time and time again since then. Only to be told that my query has been escalated to the manager. it is well over 4 months and no one is capable of resolving this query
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***