UCOUNTS MESS!!!

I have attempted to log into UCOUNTS to transfer the amount of money into my TAXFREE CALL account. Had no success what so ever. Called in and emailed, i did receive a response from a lovely lady however they state that they are unable to pick up that i have a TAXFREE CALL account. My question is how is this possible??? I have it on my internet banking and in have money in the TAXFREE CALL account. I just find this so ridiculous. I am getting FED up with standard bank to be honest. If i didnt have my car to still pay for i would move the hell away from this bank