SM
Shane M
1 reviews | Active since Mar 2024
13 Jun 2025, 13:54
Ucounts full of useless people
It has taken Standard bank 3 weeks to send my Ucounts card and I still don't have it. The open query means nothing if I only get an SMS once a week saying there is no progress. They are useless and this bank is ***, seriously considering a change. You're lucky I can't give you less than 1 star. If this was my debit card I would be 3 weeks without being able to use my money. If it is lost, you pay for another and resend it, why should I spend more on your mistake.
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Replies (2)
Standard Bank's replyOfficial
13 Jun 2025, 14:05Dear Shane,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply13 Jun 2025, 14:05
Official
Dear Shane,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
SM
Shane M's updateReviewer Update
13 Jun 2025, 14:12Sure sure, if that was true you'd have less 1 star ratings. I am not asking for much, just give me the card I paid for in the time you said you would.
SM
Shane M's update13 Jun 2025, 14:12
Reviewer Update
Sure sure, if that was true you'd have less 1 star ratings. I am not asking for much, just give me the card I paid for in the time you said you would.