UCOUNTS BALANCE INCORRECT FOR OVER 1 YEAR NO ANSWER

<p>its over 1 year since i first logged this issue,my ucounts points balance never corresponds to whats on the card,each time i have been given bull**** answers and nobody is willing to sort the issue out,the last person i spoke to assured me that the amount on the site and on the banking app is loaded on the card only to go again and use these points and find out that it isnt correct,why cant standard bank ucounts give me an answer as to why my pints dont correspond and to fix the dam issue as its utterly frustrating when it comes to redemming the points. </p>