EA
Elton A
1 reviews | Active since Sept 2021
04 Sept 2025, 14:47
Ucount voucher down the drain
Called in to close my Ucount account as I am moving to a different bank. The lady had advised me to buy a voucher with the balance which I did and then she proceeded to close the account not telling me that once she does that, I will no longer have access to the voucher. So basically money down the drain and no chance of getting it back...
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Sept 2025, 15:19Dear Elton,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Sept 2025, 15:19
Official
Dear Elton,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
EA
Elton A's updateReviewer Update
05 Sept 2025, 10:23Matter was resolved within 24hrs. Thank you for the quick response.
EA
Elton A's update05 Sept 2025, 10:23
Reviewer Update
Matter was resolved within 24hrs. Thank you for the quick response.
Standard Bank's replyOfficial
05 Sept 2025, 10:40Dear Elton,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2025, 10:40
Official
Dear Elton,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***