AK
Annalene K
1 reviews | Active since Feb 2019
16 Feb 2019, 15:28
Ucount Travel Mall - FRUSTRATED loyal client
Ucount Travel Mall has the worst website ever! It is almost impossible to make any booking online and it is horrible to use on a mobile device. I am a loyal client of Standard Bank for 40 years, but this Reward System is damaging the reputation.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Feb 2019, 03:15 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply17 Feb 2019, 03:15
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
AK
Annalene K's updateReviewer Update
18 Feb 2019, 11:35Thank you so much STANDARD BANK for the way you attended to my frustrations. That is the reason why I am still a client after almost 40 years!
AK
Annalene K's update18 Feb 2019, 11:35
Reviewer Update
Thank you so much STANDARD BANK for the way you attended to my frustrations. That is the reason why I am still a client after almost 40 years!
Standard Bank's replyOfficial
19 Feb 2019, 08:53Dear Annalene Kinghorn
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply19 Feb 2019, 08:53
Official
Dear Annalene Kinghorn
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***