Ucount theft

The service at Standard bank is horrifying. I purchased a ucount voucher for R500 on 2 may 2023. This voucher was never allocated to my account. After numerous follow ups a R200 voucher was allocated. I asked my private Banker to follow up however he was unable to get any resolution date. I gave followed up for the last 3 weeks to no avail. This is a small issue to resolve and I am deeply disappointed that I had not been sorted with the amount of follow ups we have done.