UCOUNT STINKS

This is now the third time I have ordered something from Standard Bank UCount Rewards and each time I have had to make endless phone calls to try and trace my order. The latest case is that I ordered an item on 29th October 2018 and their order confirmation stated that I would receive the item within 15 working days. Well I did not receive it and I called them on Monday 19th November and they confirmed that it would be delivered the next day, the 20th. Today is the 21st and I still don't have it! I then called the courier (Dawn WIngs) and they said that it was only captured on their system TODAY at 13.00 and it may be delivered tomorrow or the next day. THIS IS TOTALLY UNACCEPTABLE! I will definitely be cancelling my UCount with Standard Bank and moving to FNB where I also have an account and I'll be using ebucks. Three experiences with UCOUNT and every one was a nightmare.