Ucount signed up under false pretense

You know first of all I get signed up for something that is portrayed to me as loyalty point by Dipuo around 13h51 under false pretense that it's some loyalty card I can use at different partner stores only to receive an email few minutes after about a debit date and nonsense ucount sharp I still don't escalate the matter I call standard to have that nonsense canceled and the consultant I spoke to at 14h38 assures me it's canceled and I recieve an email to says it's canceled but tell me why at 19h37 I recieve an email of the same stupid ucount product with a new debit date instead of 31st now it's the 25 like please tell me I made a mistake by joining standard bank in the first place the account is not even a week old but already close to closing it what nonsense. Please sort this out or let me know if I should just cut ties cause who is even signing me up for **** at this hour