HR
Hein R

1 reviews | Active since Apr 2015

06 Aug 2016, 06:18

ucount service

<p>On the 18th July i bought an item through ucount online shopping mall. 20th i received a sms that your item have been dispatched from our warehouse. 25th received a sms "Your order has arrived at our local distribution centre". Again on 25th "Your order has been dispatched from our local distribution centre and will be with you shortly" and that was the last i heard from them Friday the 29th i phoned and they said I'll get it by Monday the 1 August. 2 August i phoned again and told me Thursday the 4th ill be receiving it. Thursday passed Friday passed, NOTHING.</p>

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Replies (3)
Standard Bank
Standard Bank's reply08 Aug 2016, 14:08
Official

Good day Hein

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply10 Aug 2016, 10:50
Official

Good day Hein

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
***
********** (fax)

Standard Bank
Standard Bank's reply12 Aug 2016, 12:46
Official

Good day Hein

As per your discussion with our Ucount department we trust that you are satisfied with the final outcome.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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********** (fax)