NR
Naresh R
1 reviews | Active since Mar 2014
20 May 2024, 08:05
Ucount robbing customers by putting short validity dates on vouchers so it expires
Not happy that my R50 rand voucher which I used points to redeem expired in less than a month. I tried to use it today and found that the voucher showed expired yesterday but at the same time my Dischem voucher is still valid until december 2024. Both the vouchers was redeemed at the same time. with points. STD bank is robbing its U count members hard earned cash back vouchers with quick expiry dates. Not happy with U count and I want my R50 voucher refunded.
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Standard Bank's replyOfficial
20 May 2024, 08:10Dear Naresh,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2024, 08:10
Official
Dear Naresh,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***