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Themediaproductions T

1 reviews | Active since Mar 2010

02 Jan 2019, 22:56

UCount Rewards tracker #*** -Chanel January-Failed debit order???

Has Standard Bank lost the plot?

There is more that sufficient funds in my Prestige account to cover the debit order for the entire 2019!!!

Sort your issues out and don’t spam me with irrelevant text!!!

31 December 2018 at 09:02: “UCount Rewards: Your monthly debit order for R27.3 on 27/12/2018 failed. Please call ********** 868 to continue enjoying programme benefits.”

Has the UCount Rewards Team lost the plot??? Every email is responded with telephonic calls, theres a reason I emailed else I would've called in the 1st place!!!!

And then the Private Bankers wonder why I chose Prestige Banking over Private Banking!!!

Get your house in order and sort out your pathetic systems!!!

There's more than sufficient funds in the Prestige account to cover the entire "Join UCount Rewards today in just three easy steps. It costs just R22.19 per month (R24 effective from 1st January 2019) or R266.28 per year (R288 effective from 1st January 2019)." which poses additional question, why am I paying more than the advertised pricing????

There is more than enough funds in my RMB Private Banking account which also doesn't have any linked credit facilities which you should've transfers in

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Replies (4)
Standard Bank
Standard Bank's reply03 Jan 2019, 04:13
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: 
 
-          Email: ***   
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Niyaaz Jardine 
 
Complaint Resolution Centre
 ***
 *** (fax)
 *** 
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Themediaproductions T's update03 Jan 2019, 09:49
Reviewer Update
Niyaaz Jardine, are you seriously kidding me??? The information you requested in your copy and paste reply to save face online was provided in my original complaint!!! GET TO KNOW YOUR CUSTOMER!!!
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Themediaproductions T's update10 Jan 2019, 12:22
Reviewer Update
Niyaaz Jardine, are you seriously kidding me??? I AM STILL WAITING FOR RESOLUTION ON LACK OF CUSTOMER SERVICE!!
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Themediaproductions T's update11 Jan 2019, 11:41
Reviewer Update
So I had to escalate to your CEO to get feedback since my original posting? At least the CEO has common courtesy and interest in the customer to respond to email Thank You Mr CEO