GR
Gabriel R
1 reviews | Active since Jul 2011
01 Nov 2025, 12:55
UCount Rewards Tiering issues yet again
Every month without fail I have an issue with UCount Rewards. This month, they have once again incorrectly calculated my tiering level putting me on a level 4 instead of level 5. This is a warning to everyone that is on UCount rewards, check your tiering level requirements. DO NOT TRUST THEIR SYSTEM AS IT DOESN'T PICKUP all the requirements thereby putting you in the incorrect tiers. FNB doesn't have issues like this and their system actually works.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Nov 2025, 12:58Dear Gabriel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Nov 2025, 12:58
Official
Dear Gabriel,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Nov 2025, 09:12Dear Gabriel,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Nov 2025, 09:12
Official
Dear Gabriel,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance
Kindest regards,
Standard Bank Hello Peter Team
***