UCOUNT rewards shocking service
I wish to inform standard bank of the shocking service received surrounding my replacement UCOUNT card. My first call on the 14th December 2020 for a new card went unattended. I was however charged for courier fees and never received the card. On the 3rd of February I again logged a call. Charged again for courier and todate not received the card nor have I had my courier fee credited for December. Ref number ***. Standard bank will loose a client over this. All my accounts will be canceled
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Standard Bank's replyOfficial
19 Feb 2021, 05:27Hello Ralph, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply19 Feb 2021, 05:27
Official
Hello Ralph, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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