LL
Lynn L

1 reviews | Active since Jul 2016

15 Jul 2016, 13:04

Ucount Rewards or Penalties?

<p>Very dissatisfied with the Ucount Travel Mall. A flight booking was done on 8th July. The passenger details were captured as per my passport (married surname) but the ticket generated was in my ****en name (as per the name on my credit card). </p> <p>NOw, it's my penalty to change my name on the ticket at an additional cost. </p> <p>My suspicion is that from what was captured at the booking phase, to what Ucount sent to the airline - someone made a mistake. I am certain on what I used to capture the details at the time of the booking. </p>

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Replies (1)
Standard Bank
Standard Bank's reply15 Jul 2016, 13:49
Official

Good day Lynn Lambert

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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