KE
Kelly E
1 reviews | Active since Oct 2023
11 Jul 2025, 12:22
UCOUNT REWARDS NOT SENDING OTP
I tried redeeming my UCOUNT Rewards on my banking app and the retailers do not load. When I use the website online portal, the OTP does not arrive, even after waiting 15 minutes (three times).
I called the call center twice and the focus has been on an old number I had and must wait 7 business days before this is sorted out. One consultant advised I can use my Email to buy a voucher, which is still not working receiving an OTP.
Why are the 'Retailers' not loading ln the App? Why is the OTP not arriving to my Email to buy a voucher on the website?
Regards, Kelly
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Jul 2025, 12:31Dear Kelly,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2025, 12:31
Official
Dear Kelly,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
KE
Kelly E's updateReviewer Update
11 Jul 2025, 16:18 Dear team,
Thank you very much for the great troubleshooting and patience to:
Keegan Simmons
Ref: ***
The online (website) system has a few road blocks and informing customers with a better understanding like a user-friendly video or guide of how to (steps) redeem would certainly take many complaints away.
The online (website) system has a few road blocks and informing customers with a better understanding like a user-friendly video or guide of how to (steps) redeem would certainly take many complaints away.
Kind regards,
KE
Kelly E's update11 Jul 2025, 16:18
Reviewer Update
Dear team,
Thank you very much for the great troubleshooting and patience to:
Keegan Simmons
Ref: ***
The online (website) system has a few road blocks and informing customers with a better understanding like a user-friendly video or guide of how to (steps) redeem would certainly take many complaints away.
The online (website) system has a few road blocks and informing customers with a better understanding like a user-friendly video or guide of how to (steps) redeem would certainly take many complaints away.
Kind regards,
Standard Bank's replyOfficial
11 Jul 2025, 16:23Dear Kelly
Thank you for your valuable feedback.
We will share this compliment and feedback with our U Count Leadership team.
Continue to have an awesome day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for your valuable feedback.
We will share this compliment and feedback with our U Count Leadership team.
Continue to have an awesome day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2025, 16:23
Official
Dear Kelly
Thank you for your valuable feedback.
We will share this compliment and feedback with our U Count Leadership team.
Continue to have an awesome day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for your valuable feedback.
We will share this compliment and feedback with our U Count Leadership team.
Continue to have an awesome day further.
Kindest regards,
Standard Bank Hello Peter Team
***