Ucount rewards not reflecting in Pursave account

<p>On the 01 January 2017 I transfered 20 000 Ucount points (R2000) into my Puresave account. The transaction from the Ucount side shows that it has gone through however on the 12 of January it is still not reflecting in my Pursave account. Ucount has been called and emailed on numerous occasions however they have not been able to give me an answer or a solution to the problem. I'm frustrated and dissapointed at the service and response.</p>