UCount Rewards not reflecting in PureSave

<p>I requested to have my Ucount points transferred to my PureSave account on the 4th January expecting to receive the funds within 2-3 business days (as it states on the website) but as of today, 6 business days later, I still don't have the funds! I've called numerous times and each time they aren't able to confirm what the problem is or when it'll be resolved. You would think that 2 weeks in (based on another reviews I’ve just read about), you should of at least come up with a solution to the problem or at least have the decency to inform the customers you’ve seen that have selected that option to communicate to them that there is such a problem. Shouldn’t the bank be able to at least warn the customer before allowing them to select the option to transfer the funds? I think it's totally unacceptable the way this has been handled, there doesn't seem to be any concern or sense of urgency from the bank!! I am so frustrated and annoyed!!</p> <p> </p>