Ucount rewards not credited to Puresave for 12 days

<p>On 10 January I redeemed R4000 in reward points to be credited to my pure save account. Transaction was confirmed by an email saying that the funds will be credited within 2 business days. 3 days later no credit and I email Ucount and tell them about the problem hoping someone might fix it quickly, long story short I got an sms confirmation saying that the transaction was processed finally and they apologized for the delay and awarded me 250 points( R25 ). I accept the apology , but it's now 12 days later and I still have NOT received the funds. I sent another email last Wednesday to tell uCount, and no response to date. I don't have money to call them, I would like for someone to please, please process this transaction I desperately need this money ASAP. U count ref number UCount Rewards tracker # ********** .</p>