1 reviews | Active since Jan 2010
UCount Rewards - Misleading advertising
On the Standard Bank Website they show UCount rewards as follows: <br> \You can collect up to 10%* back in rewards points on all your grocery purchases and up to 1.25%* back in rewards points on all your other purchases!"This is strictly speaking NOT true.<br> We paid with a Gold Card and purchased groceries etc to the value of R41362.07 for Feb 2015. Our reward for this is R245.90 which is a pathetic .5%. No where on the website does it show this half a percent reward. I believe only once you have signed up as a member are you able to access extra rules applicable to this \""rewards\"" program. When I phoned to query I was told that the rules had changed and I asked for an email explaining this change and when it took effect. Have not received it yet.<br> <br> """
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Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
