DT
Danee T
1 reviews | Active since Feb 2013
20 Aug 2019, 13:07
Ucount rewards maladministration
Even 1 star rating feels like too much. Every month I have to argue with these people calculating tiering points incorrectly. They saying I do not meet minimum monthly deposit and have now lowered my tier as a result. All my banking is with Standard Bank and my salary is deposited into this account. After seeing all the complaints on here about ucount issues and poor service I wonder why I even bother. Should just move to E-bucks but before I do I will be reporting this matter to the ombudsman, the maladministration of the ucounts rewards program should not be allowed to go on like this it's *******. I urge anyone else having issues to do the same.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Aug 2019, 23:21Good day Danee
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 Aug 2019, 23:21
Official
Good day Danee
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
DT
Danee T's updateReviewer Update
21 Aug 2019, 08:48Your generic response doesn't mean much and this issue is still not resolved. Even when it is resolved the next month you guys will just knock my tier down again since that seems to be the pattern, your ucount system is flawed and cannot calculate points accordingly. I have been a customer for almost 10 years now, actually more if you count student banking before I even had a job. I do not feel valued at all.
DT
Danee T's update21 Aug 2019, 08:48
Reviewer Update
Your generic response doesn't mean much and this issue is still not resolved. Even when it is resolved the next month you guys will just knock my tier down again since that seems to be the pattern, your ucount system is flawed and cannot calculate points accordingly. I have been a customer for almost 10 years now, actually more if you count student banking before I even had a job. I do not feel valued at all.
Standard Bank's replyOfficial
26 Aug 2019, 09:06Dear Danee
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply26 Aug 2019, 09:06
Official
Dear Danee
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***