1 reviews | Active since Jul 2011
UCount Rewards issue again
Once again, UCount rewards incorrectly calculated. I logged a complaint on 1 December noting that I wanted a detailed transaction history of my Checkers grocery spend as I could see that the points earned did not correspond to my actual Checkers Spend. The UCount team then came back to tell me that it was correct and send me a statement basically telling me my total spend was Rx which I could already work out from the points allocated. *********** staff clearly. I specifically asked for a detailed listing of transactions. Now I have to wait. THIS IS A WARNING TO ALL CUSTOMERS, CHECK YOUR SPEND AND THAT YOUR POINTS ARE BEING CALCULATED CORRECTLY. I HAVE AN ISSUE EVERY MONTH WITHOUT FAIL. I WOULD SUGGEST STICKING TO EBUCKS AS I DON'T HAVE THESE ISSUES WITH FNB.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Your request has been escalated to the Head of our uCount Rewards desk.
You will receive a call before the close of business, on Monday.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
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Your request has been escalated to the Head of our uCount Rewards desk.
You will receive a call before the close of business, on Monday.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
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