UCount rewards is a JOKE.

I've been a customer for over 10 years.

UCount rewards- to tier up I need 100 points. I've app**** for marketing material to bump me up. in FEBRUARY. And again in May. It's now August and it doesn't reflect. I've lost 6 months of points and am paying a monthly fee for LIES.

I called call center on 17 July and speak to Joshua- reference number ********** . He said he would escalate and call back with feedback within 3 business days. NO call. I call again 24 July and am told He will call me back. No call. I called today (2 August) and spoke to Ashanti. Still no feedback. No courtesy call or follow up from Joshua despite 3 follow up calls from me chasing feedback.

All I want is for my points balance from Feb to be refunded as I should have been on tier 2, and put onto tier 2 going foward. The time delay, no courtesy call and unprofessional service is disgusting. Ucount is a service we PAY for. It's not free. So why should I have to follow up to get points that are rightfully mine? Ebucks isn't such a *******. Standard bank "rewards" is a joke.