SM
Silvester M
1 reviews | Active since Feb 2012
16 Jul 2025, 15:24
Ucount rewards impossible to move to Tier 5
UCounts. It is almost impossible to get to tier 5 on the Ucounts rewards app. I have added several services to move me from Tier 4 to Tier 5, but I'm always between 75 & 100 points short. The additional 2 Standard bank Vehicle Warranties o took out apparently don't carry weight and is not part of the specific warranties that Standard bank Offer. Also the timeframe to get rewards and vouchers seem to be scheduled based on when you don't generally shop. It feels like this app is planned so you unbale to tier up or get a rewarded based on your spend patterns. Have been on this for years and haven't won a single prize. Do people even win prizes here, maybe you should state who won if they allow it.
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Replies (1)Standard Bank's replyOfficial
16 Jul 2025, 15:30Good day Silverster,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jul 2025, 15:30
Official
Good day Silverster,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
