UCount Rewards departments empty promises

UCount rewards programme:

I had noticed recently that i was not receiving points for feul on my ucount rewards programme.

I called the first time and an agent advised that she will sort this issue out and get back to me.

**RECEIVED NO RESPONSE**

Still in my calm state i had called them again this time spoke to Devan i believe, he empathised and sold me a dream that he will personally sort this out and he will communicate with me via emails in 24hours had he not heard anything.

Its gone 3 days and guess what, **NO RESPONSE RECEIVED**

So its simple, i fill up fuel at caltex garages around in JHB, those garages are still active on the ucount programme. I have not been receiving my points since April or May.

Can someone from Standard Bank Ucounts department please fix this and get back to me.

If you cannot fix it please let me know so i can cancel it.

Thank You and a very irate client.