UCOUNT rewards cost more than they deliver. Most useless rewards program ever

Item: Standard Bank
Rating: 1
Author: Peter C

For me to reach a tier that allows my rewards to be more that my costs takes 2 months!

This means that instead of rewarding me I am paying the bank

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

30 Dec 2019, 08:43

Dear Peter Carter

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply30 Dec 2019, 08:43

Official

Dear Peter Carter

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

***

Peter C's updateReviewer Update

07 Jan 2020, 07:34

A vanilla automated response and no action! Clearly the bank doesn'e really care

Peter C's update07 Jan 2020, 07:34

Reviewer Update

A vanilla automated response and no action! Clearly the bank doesn'e really care

Standard Bank's replyOfficial

09 Jan 2020, 11:23

Good day Peter

The matter is being reviewed.

Kind regards

Complaint resolution

Standard Bank's reply09 Jan 2020, 11:23

Official

Good day Peter

The matter is being reviewed.

Kind regards

Complaint resolution