LN
Lungelo N
1 reviews | Active since May 2018
03 Sept 2020, 09:54
UCount Rewards Card
To Whom It May Concern
Yesterday I called Standard Bank to activate my UCount card at Verulam branch, and I went to Umhlanga Rocks to buy some medication at Clicks store. Guess what my card declined more than 8 times and I even cash on on different cashier but still nothing changed.
I called standard Bank again to report the matter, and they said that on my card there is nothing wrong and I asked them to reset my pin but still it declining and I am currently having R410. 50 balance on my card.
Can anyone intervene before I post this to Hellopeter website please?
Regards, Mr Lungelo Ngcobo
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Sept 2020, 16:57Dear Lungelo Ngcobo
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Sept 2020, 16:57
Official
Dear Lungelo Ngcobo
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
29 Sept 2020, 10:27Hello Lungelo
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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Standard Bank's reply29 Sept 2020, 10:27
Official
Hello Lungelo
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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Standard Bank's replyOfficial
05 Oct 2020, 10:08Hello Lungelo
Thank you for posting your comment.
Thank you for posting your comment.
As per our telephone conversation dated 02 October 2020, you advised that the matter is resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply05 Oct 2020, 10:08
Official
Hello Lungelo
Thank you for posting your comment.
Thank you for posting your comment.
As per our telephone conversation dated 02 October 2020, you advised that the matter is resolved.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Complaint Resolution Centre
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*** (fax)
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