GB
Grant B
1 reviews | Active since Dec 2016
26 Apr 2021, 16:56
uCount rewards are vague and inconsistent!
The current uCount reward system is totally vague and inconsistent in the way points are allocated. I have been a Netstar client for months now and have been getting my uCount points for it. Now all of a sudden they have stopped because I am not on a 36 month contract with Netstar but pay them month to month. If this was the case then they should have brought this to my attention before the points were allocated and not after over a year later. Also, nowhere on the uCount site does it mention that I need to have a 36 month contract to qualify. Either start adding my points again or cancel my uCount subscription and pay me out my points balance.
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Standard Bank's replyOfficial
27 Apr 2021, 02:44 Hello Grant, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply27 Apr 2021, 02:44
Official
Hello Grant, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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