AS
Aleksandra S
1 reviews | Active since Sept 2015
12 Nov 2018, 14:39
UCount Rewards app not working :-(
Hey Standard Bank!
What is happening with your UCount rewards app on SB cellphone app? I've registered last week and tried to link UCount to my cellphone app - found it, put my login details in and since than I only see "Internal Server Error" under UCount Rewards Tab.
I went to the brunch and spoke to your UCount team on the phone - they were not aware if/when this app is going to be fixed.
Is this normal practice in now days to pay a fee for something that doesn't work and not taken seriously because it's a "small amount"?!
It is very embarrassing for such a large institution as SB to see "Internal Server Error" and IGNORE it.
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Standard Bank's replyOfficial
12 Nov 2018, 14:53 Dear Aleksandra
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply12 Nov 2018, 14:53
Official
Dear Aleksandra
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***