UCount Rewards

Item: Standard Bank
Rating: 1
Author: Humphrey N

I am utterly disgusted with Standard Bank's services and this is the 3rd time I have been reporting Standard Bank.

I wanted to redeem my UCount Rewards worth of R290.00 and they now claim that it is forfeited and is de-registered without my acknowledgement and at the branch they arrogantly tells me that I am de-registered and that's nothing they can do.

How when I gained those points they were constantly informing me but when they de-register them I am not informed,not even on the 11th hour.Such terrible service,shameless!!!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

11 May 2023, 12:59

Dear Humphrey

This is not the level of service we strive for.

We understand your frustration and are here to help.

Our team will investigate and revert.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply11 May 2023, 12:59

Official

Standard Bank's replyOfficial

16 May 2023, 11:54

Good day Humprey

Thank you for taking our call.

Please be on the look out for feedback from our U Count Team.

Kindly do not hesitate to contact us should you need any further assistance.

Have a great day further.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply16 May 2023, 11:54

Official

Humphrey N's updateReviewer Update

02 Jun 2023, 10:58

Thank you standard bank,the matter was resolved

Humphrey N's update02 Jun 2023, 10:58

Reviewer Update

Thank you standard bank,the matter was resolved