ucount rewards

Standard bank s failure to disclose the pros and cons of ucount rewards is absolutely ludicrous ,only upon me trying to redeem the money they state to be rewards but in actual fact deducting of my account is a debit order i am told i cannot transfer the money into my puresave account until i reach a certain amount ,this information was not brought to my attention at point of creating this account ,because this is really not working for me i just told the lady to cancel this ucount rewards account and i was told me cancelling means i will lose the current amount i have or i am forced to use a voucher at retail store ,i do not want to use a voucher the is a specific reason why i need the cash ,this upsetting ,ludicrous and i feel like transparency is important,i have ben with standard bank for close to 10 years now and its little things like this that will make one move to a better bank that allows you to do whatever you want with your rewards ,worse of ,everytime i am on a call with standard bank my contact or cellphone number is still not correct ,we trust people with our money but they are unable to fix a little thing like a cellphone number ,the same number they send me smses for their marketing and notifications but always say they dont have this number on record,i am dissapointed,angry and i will be looking for somenone from FNB to transfer everything to them as this is nonsense