RK
Ruan K

1 reviews | Active since Jul 2016

13 Mar 2017, 13:52

Ucount Rewards

<p>In terms of my fuel spend, I spend around R 2000 per month on fuel, I only use my Credit card and I'm on U count rewards tier 3, meaning I should get 60c back per litre of fuel bought. I have come to find out it can only be to a maximum of 20% of total spend on my credit card per month. Which I was never told but that is okay because that should be around R 800 per month if I only spend R 4 000 on my credit card.</p> <p> </p> <p>So the monthly balances are run from the 16th -15th of each month, in this time (for January 16- Feb 15) I bought 168.931 litres of petrol, exclusively at Caltex Garages. This equates to around 11 215 points or R 1 121.50 yet I was only awarded 828 points, or R 82.80</p> <p> </p> <p>I have also gone back to previous months and seen the same thing, I am on average receiving around 2 000 points per month.</p> <p> </p> <p>Seems either Standard Bank is lying to all of us in terms of how much we get back in U count rewards or they are purposefully not giving the correct amounts each month as to save for themselves.</p> <p> </p> <p>PS. Not a Ucount query but I have also increased my credit amount and agreed to it yet it seems Standard bank has neglected to update this information. </p>

0
Replies (1)
Standard Bank
Standard Bank's reply14 Mar 2017, 08:41
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***