UCount Rewards

I have tried to contact Standardbank Ucount since Saturday but I am unable to get through.

I activated my card last week. According to the website everything was in order. On Saturday I tried to purchase products from Clicks, They swiped my card three times and the transaction got declined all three times, even though I used the correct pin, I also have sufficient funds available. I felt extremely embarrassed!

I tried to use my card on Zando's website this morning and the exact same thing happened. I just logged into my account to try and see if there is an error with my pin or something, only to realise that my point balance is sitting on R0. How is this possible?