uCount rewards

I joined the rewards program in May, since I have joined uCount till now I have been experiencing a lot of problems! First my number was not on the system thus I could not activate my card and register for ucount. Then now, when I give consent to give market ads to increase my tier level it will not activate it?! I sent the request via uCount Website in July and till now it has not yet been activated! I sent several emails to the uCount team and the last update was 3 weeks ago where they said they will escalate and keep me updated. 3 weeks after I have not yet received a call or email with regards to this and it is affecting my tier level!!! If this is the service that you provide to clients then how do you expect others to recommend to family and friends? I not satisfied with the uCount's team at all!!!